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David Lloyd Club 180 Carterhatch Lane United Kingdom

They say that the two most healing words in the English language are 'I'm sorry'.

Apologising at the right time in the right way is a great start if I've made a mistake or hurt someone's feelings.  But the words lose their magic if they are overused.  What drives the need to say 'I'm sorry' all the time?  What would be a better response?

All our talks, courses and workshops are offered free of charge - voluntary contributions are gratefully accepted.

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